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Shipping Policy
Purchased items will be processed within 3-5 business days after the date of purchase (excluding weekends and holidays)Orders will be shipped via USPS or UPS flat rate. Expedited shipping is available at checkout.
- All orders shipped via UPS Ground or USPS should take 2-7 business days from shipment to delivery if shipping within the United States.
- Expedited orders are processed within 1-2 business day (excluding weekends and holidays)
- Unfortunately, we cannot guarantee that your package will arrive on the listed date once the package is in the carrier’s possession.
- It’s the carrier responsibility to ensure that your package is delivered at the listed delivery date.
- No refund or credit will be provided for shipping cost for packages not received by the carrier listed date.
- International shipping should take 7-14 business days or less depending on carrier selected and shipping method selected at checkout.
- UPS does not ship to USPS P.O. Boxes.
Where’s my order?
- We will send you a shipping confirmation email when your order has shipped. You will be able to track your package the entire way. From the USPS or UPS first scan to delivery day.You can also use our track your order: https://www.crushboutique.net/pages/track-your-order
- When your order is shipped and you are experiencing a delay in receiving your order please contact the carrier UPS or USPS for further information.
- Unfortunately, we cannot guarantee that your package will arrive on the listed date once the package is in the carrier’s possession. It’s the carrier responsibility to ensure that your package is delivered at the listed delivery date.
- There may be occasions such as holidays and unforeseen events where the average delivery time frame is extended.
- Please make the necessary arrangements to receive your delivery.
- Feel free, to sign up for an account on USPS.com or UPS.com to obtain information of the delivery of your package, and you can view where and when they arrive. You also have the option to make changes to delivery location.
- We offer shipping insurance at checkout for lost, damaged or stolen packages for an additional fee.
- Shipped Shield premium package assurance is a hassle-free solution for resolving shipment issues related to damage, loss or theft, simplifying the process to get a replacement or refund. Simply add Shipped Shield at checkout for instant shipping protection. Learn more at https://www.shippedapp.co/.
Non-deliverable/ Returned To Sender
- Please ensure that your address is correct when you place your order.
- We are not responsible for orders that show “DELIVERED" but have not been received due to incomplete, incorrect address or any shipping/delivery issues.
- Packages returned to us can be re shipped to customers once customer is notified and in agreement. The shipping cost will be customers responsible to re-ship the package.
- Packages that are returned due to an incomplete or incorrectly supplied address or shipping/delivery issues will be refunded minus a 15% restocking fee and the shipping cost. Unless request for package/s to be reshipped.
- We offer shipping insurance at checkout for lost, damaged or stolen packages for an additional fee.
- To file a claim for lost, damaged or stolen packages with Shipped Shield please use the link provided https://app.shippedapp.co/s/141/shield/
- If you have not purchased shipped shield insurance Crush Boutique is not responsible for any lost, stolen or damaged package in carriers possession. Please file a claim with the mail carrier. (Shipping insurance is not illegible for return or store credit)
- No refunds, credits or replacement will be issued for orders confirmed to have been delivered to the address provided.
*By completing a purchase with Crush Boutique you agree to our full return/shipping policy.